新墨西哥州阿尔伯克基市的一项新的抄表项目解决了员工士气问题，减少了客户投诉，增加了该市的水资源收入。抄表员已升级为训练有素的水务代表，直接负责客户关系。

A new meter reading program in Albuquerque, New Mexico solved employee morale problems, decreased customer complaints, and increased water revenues for the city. Meter readers have been upgraded to trained water representatives who take direct responsibility for customer relations.