严格的评估可能是资源保护计划的关键要素，因为它们 提供文件化的结果和反馈，这对设计和改进有效的 程序。在水资源保护项目中，评估并不常见。这篇论文 讨论全面影响和过程评估的方法和结果 西雅图公共事业公司2001年水智能技术项目（WST）。WST提供财务支持 鼓励商业和工业客户安装各种节水措施。 评估的影响部分估计了25 WST样本的实际总节约 使用安装前和安装后系统性能测量的项目。影响 评估还根据决策者访谈估算了这些项目的净节约。 然后，评估系统地从评估的措施中推断出总结果和净结果 整个计划。 评估的过程部分依赖于在与两人的访谈中收集的数据 参与者和非参与者。它产生了对组织结构和决策的见解 商业客户之间的流程、WST项目知识和满意度， 实施保护项目的障碍，以及项目跟踪和交付需求。 这个 从评估过程和影响部分收集的信息预计将 指导WST计划的未来改进。包括表格、数字。

Rigorous evaluations can be a critical element of resource conservation programs, since they provide documented results and feedback important for designing and improving effective programs. Evaluations are uncommon in the world of water conservation programs. This paper discusses the methodology and findings of a comprehensive impact and process evaluation of Seattle Public Utility's 2001 Water Smart Technology program (WST). WST provides financial incentives for commercial and industrial customers to install a variety of water-saving measures. The impact portion of the evaluation estimated actual gross savings from a sample of 25 WST projects using pre- and post-installation measurements of system performance. The impact evaluation also estimated net savings for these projects based on decision-maker interviews. The evaluation then systematically extrapolated gross and net results from evaluated measures to the entire program. The process portion of the evaluation relied upon data gathered in interviews with both participants and non-participants. It yielded insights into organizational structures and decision-making processes among commercial customers, WST program knowledge and satisfaction, barriers to implementing conservation projects, and program tracking and delivery needs. The information gleaned from both the process and impact portions of the evaluation are expected to guide future improvements to the WST program. Includes tables, figures.