加州美国水务公司蒙特雷分部在评估了其电话系统的能力后，决定需要一种更好的方式为客户提供电话相关服务。研究了许多选项，该公司选择租赁一个语音邮件系统，该系统允许自动通知待命人员、呼叫路由以及向大量人员发送消息。根据供应商的特殊需求，语音邮件系统可能允许以比传统程序更低的成本对客户服务和应急响应过程进行更多控制。

The Monterrey Division of the California-American Water Company, after assessing the capabilities of its phone system, decided it needed a better way to provide telephone-related services to its customers. A number of options were examined, and the company chose to lease a voicemail system that allows automated notification of on-call personnel, call routing, and transmittal of messages to a large number of people. Depending on a purveyor's particular needs, voice-mail systems may allow more control of customer service and emergency response processes at a lower cost than conventional procedures.