介绍性文本1.引文，启动和申请2.定义3.处理投诉的责任4.可以提出投诉的人员5.不应考虑投诉的程度6.投诉的护理标准7.当地解决方案8.投诉调查请求9.调查10.调查结果报告11.请求审查小组12.审查小组13.评审小组的决定14.地方当局对评审小组建议的回应15.向地方当局提出的有关NHS机构的投诉16.投诉管理17.协助18.监督程序的运作19.投诉:过渡性规定20.（1）本条例适用于以下情况:（a）在紧接9月1日之前。（1）本条适用于以下情况:（a）在紧接9月1日之前签署的解释性说明

Introductory Text1.Citation, commencement and application2.Definitions3.Duty to deal with complaints4.Persons who can make a complaint5.Extent to which complaints shall not be considered6.Care standards complaints7.Local resolution8.Request for investigation of the complaint9.Investigation10.Report of the outcome of investigation11.Request for a review panel12.Review panel13.Decision of Review panel14.Local authority response to recommendation by the review panel15.Complaints made to a local authority about an NHS body16.Complaints manager17.Assistance18.Monitoring of operation of procedure19.Complaints: transitional provision20.(1) This regulation applies where— (a) immediately before 1st September.21.(1) This regulation applies where— (a) immediately before 1st September.SignatureExplanatory Note