IEC 60300-3-16:2008描述了在运行和维护阶段执行的产品、系统和设备维护支持相关服务规范的框架。本标准旨在以通用方式概述维护支持服务协议的制定，以及公司和服务提供商管理和监控这些协议的指南。

IEC 60300-3-16:2008 describes a framework for the specification of services related to the maintenance support of products, systems and equipment that are carried out during the operation and maintenance phase. The purpose of this standard is to outline, in a generic manner, the development of agreements for maintenance support services as well as guidelines for the management and monitoring of these agreements by both the company and the service provider.