本文探讨了不同的服装/纺织企业如何利用“知行管理”的概念来应对全面质量管理倡议。该过程侧重于TQM预防错误的工具，使用（1）流程图识别关键流程点；（2） 开发SPC属性错误源数据库；（3） 允许员工寻找根本原因和时尚解决方案；（4） 使用定制的诊断软件，成为专家诊断师；（5）衡量显示器的改进，并在每个工作场所养成持续改进的习惯。

THIS PAPER ADDRESSES HOW DIFFERENT APPAREL/TEXTILE COMPANIES TACKLED THE TQM INITIATIVE USING THE CONCEPT OF MANAGING BY KNOWING. THIS PROCESS FOCUSES ON THE TOOLS OF THE TRADE OF TQM FOR ERROR-PREVENTION, USING (1) PROCESS FLOW MAPPING FOR IDENTIFYING CRITICAL PROCESS POINTS; (2) DEVELOPING SPC ATTRIBUTE ERROR-SOURCING DATABANKS; (3) ALLOWING EMPLOYEES TO HUNT FOR ROOT-CAUSES AND FASHION SOLUTIONS; (4) USE CUSTOM-DESIGNED DIAGNOSTIC SOFTWARE TO BECOME EXPERT DIAGNOSTICIANS, AND (5) MEASURE DISPLAY IMPROVEMENTS AND DEVELOP HABITS OF CONTINUOUS IMPROVEMENT IN EVERY WORKPLACE.