1995年，阿拉斯加州安克雷奇的安克雷奇水和废水公用事业公司委托编制了一份信息技术（IT）总体规划。自该计划通过以来，该公司一直在积极实施其概述的战略:数据的集中和集成；减少文书工作；培训方面的重大投资；以及降低系统的复杂性和多样性。随着计划的大部分完成，公用事业公司已经从IT技术投资中获得了巨大的收益。这为投资对该计划进行重大修订提供了动力，以应对过去五年出现的新需求和新技术。 本文总结了IT总体规划的各个要素。

In 1995, the Anchorage Water and Wastewater Utility of Anchorage, Alaska, commissioned the creation of an Information Technology (IT) Master Plan. Since the adoption of the plan, the Utility has been working aggressively to implement the strategies that it outlined: centralization and integration of data; reduction of paperwork; significant investments in training; and reduction in system complexity and diversity. With a major portion of the plan accomplished, the Utility has realized significant benefits from its investment in IT technologies. This has provided the motivation to invest in a major revision to the plan to address the appearance of new needs and technologies in the past five years. This paper summarizes the various elements of the IT Master Plan.