BS EN 50134-7:2017 applies to the delivery of social alarms services by organisations, whether through the
use of paid or voluntary staff. It does not apply to the use of social alarm systems to enhance informal
arrangements between an individual and their close friends and family for the provision of assistance,
although it may provide advice on the issues that such individuals may need to consider.This standard specifies requirements for social alarm service providers for effective and efficient
management, policy and procedures for:general requirements;marketing;sale and referral;assessment;installation;alarm monitoring;response arrangement;operational records;service and maintenance;risk management;service development and improvement;workforce.NOTE The effectiveness of a social alarm service is largely dependent upon the management of the system
and its integration with other services.Cross References:EN 50134-1EN 50134-2EN 50134-3EN 50134-5EN 50136-3CLC/TS 50136-4EN 50518-1:2013EN 50518-2:2013All current amendments available at time of purchase are included with the purchase of this document.