见ISO/TC 267 N 199，其定义范围为: “该标准将概述管理层和设施用户的行为如何显著影响组织的运营绩效，以实现更好的结果/产出。该标准将借鉴现有标准的基本原则，包括: •可操作性设计 •材料的可持续使用 •空间利用率 •生命周期维护 •服务采购 •环境管理 •社会责任 •总拥有成本 •设施管理 它可以被视为新兴标准的一个例子，这些标准侧重于原则和价值观，这些原则和价值观允许组织在其主要活动中取得成功，并且也可能刺激在设施最佳运行方面的行为变化。 其出发点是，需要向设计和施工团队全面介绍操作性能要求，以影响设计对人员、地点和过程的积极影响。在提供安全、可靠、高效和有效的设施的同时，必须满足这些性能要求，并满足需求组织、设施用户和整个社会的期望。 本标准中的要求、建议和指导将基于设施操作和使用中适当实践的原则和证据。 总的来说，他们必须证明高效运营的影响，以确保满足运营绩效要求和结果。由于越来越多的证据表明，个人的态度会影响与环境相关的期望和行为，因此将涵盖技术和商业考虑以及文化、社会和心理方面。设施用户和其他利益相关者必须善于实现既定目标，沟通成果，鼓励积极变革。 超出范围 •本标准不考虑对设施运营没有影响或没有造成负面变化的影响行为

This document gives guidance on the ways in which a facility management (FM) organization can influence organizational behaviours to achieve improved facility outcomes, including how it can engage, empower and influence users, service providers and other interested parties with one another for improved outcomes and user experience while interfacing with the built environment. Consequently, and simultaneously, these behaviours can be harnessed to contribute to the achievement of the demand organization’s objectives and goals in an organizational sense, regardless of the type of organization or built environment involved. This is the fundamental link to the role of FM as defined in ISO 41001. This document is intended to build upon the requirements in ISO 41001, which adheres to the Plan-Do-Check-Act methodology. This document is applicable to organizations both large and small. NOTE 1        For the purposes of this document, the term “organization” refers to the FM organization unless otherwise stated. NOTE 2        The terms “facility management” and “facilities management” can be used interchangeably.