塔科马水务部现场主管对配电系统的某些关键部件缺乏维护表示担忧。在完成了两年的特殊维护计划后，只致力于系统维护的机组人员暴露出的问题比他们修复的问题还要多。机组人员已经勤奋地完成了分配的任务，但执行这些任务的系统缺乏灵活性阻碍了他们。现场工作人员自己提出了一些想法，以便更好地全面维护工作。为了让他们充分表达自己，全体船员、领班和一名工程师进行了两次为期半天的静修，以收集重组维修计划的想法。他们开发的系统维护和更新团队（S.M.A.R.T.）团队理念由机组成员提交给公用事业委员会，并随后批准延长三年。 S.M.A.R.T.已经按照其系统化计划运营了大约九个月。结果比预期的要好，本文将提供该项目的一些细节和其他背景。

The Tacoma Water Division field supervisors expressed concern about the lack of maintenance of certain key parts of the distribution system. After completing two years of an extraordinary maintenance program, crews who were dedicated only to system maintenance, had exposed more problems than they had repaired. The crews had diligently accomplished the assigned tasks, but the system inflexibility to do these tasks was holding them back. The field crews themselves came forward with some ideas to do a better all-around job of maintenance. To allow them to fully express themselves, the entire crew, their foreman, and an engineer went on two half-day retreats to collect ideas to restructure the maintenance program. The Systematic Maintenance and Renewal Team (S.M.A.R.T.) team idea they developed was presented to the Public Utility Board by the crew members and was subsequently approved for an additional three years. S.M.A.R.T. has been operating under its systematic program for about nine months. The results have been better than projected and this paper will provide some specifics of the program and additional background.