康涅狄格州纽黑文市中南部地区水务局（简称“水务局”）认识到，需要通过利用1991年期间改进的劳动力管理系统中的信息来提高其生产力。当局认为，通过笔式计算机在现场收集更准确的时间卡信息，将是劳动力管理的最佳数据收集工具。与此同时，当局认识到有必要用更灵活的跟踪现场工作信息的系统取代现有的劳动力管理系统。聘请了一名顾问进行需求分析，对办公室和外地人员进行了一段时间的观察，然后审查了在相互作用的部门之间分发的所有文件和表格。 分析指出了当前管理局的工作流程和数据捕获流程。它还定义了用户对更好的劳动力管理系统的需求。分析建议管理局从一个供应商处购买硬件和软件，该供应商将在其总部开发该系统，现有的小型计算机软件将由内部信息系统工作人员维护。

The South Central Connecticut Regional Water Authority (the Authority), New Haven, Connecticut, recognized the need to improve its productivity by utilizing information from an Enhanced Work Force Management System during 1991. It was the opinion of theAuthority that more accurate time card information collected in the field, through the use of pen computers, would be the best data collection vehicle for Work Force Management. At the same time, theAuthority recognized the need to replace its existing Work Force Management System with a more flexible system of tracking field work information. A consultant was hired to perform a needs analysis and observed both office and field personnel for a period of time and then reviewed all of the documents and forms that were distributed between interacting departments. The analysis pointed out the currentAuthority work flows and data capture processes. It also defined the user needs for the better Work Force Management System. The analysis recommended that the Authority purchase hardware and software from a single vendor who would develop the system at their headquarters and for existing minicomputer software to be maintained by in-house Information Systems staff.