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Knowledge Management for Public Utilities: A Strategic Approach for the Retention of Intellectual Capital 公用事业知识管理:保留知识资本的战略途径
发布日期: 2003-06-15
本文介绍了 北迈阿密海滩市实施知识管理系统 在其水务设施内保留和分享知识资本。此数据库的主要用途是 以电子格式捕获当前在整个系统中归档在文件柜中的现有文件 当前位于非集中位置(如办公室书架)的部门或文档。 此外,它的目的是创建一个中心位置来存储需要用户频繁访问的文档 部门人员通过电子媒体轻松分享这些信息。 目前,知识库中包含月度运营报告、设施许可证、运营与维护 手册、记录图纸、顾问研究和报告、设备数据维护表,以及 该部门的报告。 水生产数据库非常类似于一个互联网网站,因为它有一个 网页的左侧。使用HTML平台开发数据库,并使用 Microsoft Internet Explorer作为浏览器软件。数据库中的文件被删除 超链接,通过指向并单击 创建了各种文本和引用索引。此外,还创建了与互联网网站的链接 美国环境保护署和佛罗里达州环境保护部 环境保护部提供所有法规的最新信息。所有图纸和报告 以PDF格式扫描,并使用Adobe Acrobat Reader轻松查看。 通过将产水数据库置于一个安全的网络中,可以获取关键信息 由员工共享和访问。这将大大减少用户花费的时间 试图搜索和检索文档的人。目前,该数据库处于早期阶段 发育阶段。然而,可以轻松获取的信息量没有限制 捕获并存储在这样的数据库中。包括数字。
This paper presents the implementation of a knowledge management system by the City of North Miami Beach for the retention and sharing of intellectual capital within its water utility. The primary purpose for this database is to capture in electronic format existing documents that are currently filed in cabinets throughout the department or documents that currently reside in non-centralized locations such as office bookcases. Also its purpose is to create a central location to store documents that require frequent access by department personnel via an electronic media that permits ease in sharing of this information. Currently the knowledge base is populated with monthly operating reports, facility permits, O&M manuals, record drawings, consultant studies and reports, equipment data maintenance sheets, and reports for the division. The Water Production Database is very similar to an internet website in that it has a menu listing of the left side of the web page. An HTML platform was used for the development of the database with Microsoft Internet Explorer as the browser software. Documents within the database were hyperlinked to allow manipulation and accessibility of information by pointing and clicking at the various text and reference indexes created. Additionally, links were created to the internet websites for the US Environmental Protection Agency, and the Florida Department of Environmental Protection to provide up-to-date access to all regulations. All drawings and reports were scanned in PDF format and easily viewed using Adobe Acrobat Reader. By placing the Water Production Database within a secured network, critical information can be shared and accessed by the staff. This will significantly reduce the amount of time spent by someone who is trying to search and retrieve a document. Currently, the database is in its early developmental stages. However, there is no limit to the amount of information that can be easily captured and stored in such a database. Includes figure.
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发布单位或类别: 美国-美国给水工程协会
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