前言:信息技术部门的标准制定与国际标准制定相协调。通过CSA信息技术技术委员会（TCIT），加拿大人担任加拿大标准委员会（SCC）ISO/IEC信息技术联合技术委员会（ISO/IEC JTC1）的SCC镜像委员会（SMC），该委员会是加拿大的ISO成员机构，也是IEC加拿大国家委员会的发起人。此外，作为国际电信联盟（ITU）的成员，加拿大还参加了国际电报和电话咨询委员会（ITU-T）。本标准已由技术委员会正式批准，无需修改，并根据加拿大标准委员会对加拿大国家标准的要求制定。CSA集团已将其作为加拿大国家标准发布。范围:本文档支持用户对一致、完整、准确和可用信息的需求。 它为用户信息管理者提供了战略、规划、管理、人员配备、翻译、生产以及质量和流程成熟度评估方面的需求。它规定了在整个产品或系统开发生命周期中为用户管理信息的过程和程序。它还包括为用户管理信息而生成的关键文档的要求，包括战略和项目计划。本文档概述了特定于用户信息管理的信息管理流程。它涉及以下活动:制定信息发展的全面战略；评估用户信息需求；规划和管理信息开发项目；配备人员并组建信息开发团队；为用户审查和测试信息；管理翻译过程；为用户发布和交付信息；评价顾客满意度和信息质量； 衡量生产力、效率和成本；评估组织成熟度。本文档中的指导适用于多种项目管理方法，包括敏捷和传统实践。传统做法可以包括预测、瀑布式或其他自上而下的管理方法。当某些实践在敏捷项目管理中很常见时，它们会被注意到。本文件适用于信息管理人员使用的信息，供用户或有信息开发人员的组织使用。在为用户开发信息的过程中具有其他角色和兴趣的人也可以参考本文件:产品和系统开发过程的经理；供应商为用户准备的信息的收单机构；为用户准备信息的经验丰富的信息开发人员；人为因素专家，他们确定了让用户更容易获取和使用信息的原则；用户界面设计师和工效学专家共同设计信息展示。 本文档可用于为用户管理以下类型的信息，尽管它并未涵盖这些信息的所有方面:基于用户信息主题重用的用户帮助、培训、营销信息，以及产品设计和开发的系统文档；使用动画、视频和声音的多媒体营销演示；为虚拟和增强现实演示开发的信息；主要用于正式培训项目的计算机培训（CBT）包和课程材料；以及描述产品内部操作的信息。

Preface:Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the SCC Mirror Committee (SMC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T).This Standard has been formally approved, without modification, by the Technical Committee and has been developed in compliance with Standards Council of Canada requirements for National Standards of Canada. It has been published as a National Standard of Canada by CSA Group.Scope:This document supports the needs of users for consistent, complete, accurate, and usable information. It provides requirements for strategy, planning, managing, staffing, translation, production, and quality and process-maturity assessment for managers of information for users. It specifies processes and procedures for managing information for users throughout the product- or systems-development life cycle. It also includes requirements for key documents produced for managing information for users, including strategic and project plans.This document provides an overview of the information-management processes that are specific for the management of information for users. It addresses the following activities:developing a comprehensive strategy for information development;assessing user information needs;planning and managing an information-development project;staffing and forming information-development teams;reviewing and testing information for users;managing the translation process;publishing and delivering information for users;evaluating customer satisfaction and information quality;measuring productivity, efficiency, and costs; andevaluating organizational maturity.The guidance in this document applies to multiple project management approaches, including both agile and traditional practices. Traditional practices can encompass predictive, waterfall, or other topdown management methods. Where certain practices are common in agile project management, they are noted.This document is applicable for use by managers of information for users or organizations with information developers. This document can also be consulted by those with other roles and interests in the process of developing information for users:managers of the product and system development process;acquirers of information for users prepared by suppliers;experienced information developers who prepare information for users;human-factors experts who identify principles for making information for users more accessible and easily used; anduser interface designers and ergonomics experts working together to design the presentation of information.This document can be applied to manage the following types of information for users, although it does not cover all aspects of them:information for user assistance, training, marketing, and systems documentation for product design and development, based on reuse of user information topics;multimedia marketing presentations using animation, video, and sound;information developed for virtual and augmented reality presentations;computer-based training (CBT) packages and course materials intended primarily for use in formal training programs; andinformation describing the internal operation of products.