ISO 9241-154:2013给出了交互式语音应答（IVR）应用程序的用户界面设计指南和要求。它涵盖了使用按键输入的IVR系统和使用自动语音识别（ASR）作为输入机制的IVR系统。它同样适用于呼叫者或IVR系统本身（例如在某些电话营销应用中）发起呼叫的情况。它将与ISO/IEC 13714一起使用。

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.