本文讨论了如何整合遗留、最佳商业现货和企业 将资源规划（ERP）系统整合在一起。将系统紧密耦合在一起以 面对变化，实现一体化是脆弱的。公用事业公司明白提高生产力的必要性 降低成本，但大多数人都被试图简化哪怕是最简单的流程的前景吓倒了 端到端业务流程。通过正确的方法，部门成员不必受到创伤 通过过渡。 本文讨论了将系统松散耦合在一起以实现 在动态业务环境中更健壮的端到端业务流程集成。这 本文描述了圣地亚哥市水务局如何整合其新服务和服务 使用灵活的面向服务的体系结构维护业务流程。包括数字。

This paper discusses integrating legacy, best-of-breed commercial-off-the-shelf, and enterprise resource planning (ERP) systems together. The old mantra of tightly coupling systems together to achieve integration is fragile in the face of change. Utilities understand the need to increase productivity and decrease costs, but most are daunted by the prospect of attempting to streamline even the simplest end-to-end business process. With the right approach, department members don't have to be traumatized by the transition. This paper discusses the approach of loosely coupling systems together to achieve end-to-end business process integration that is more robust in a dynamic business environment. This paper describes how The City of San Diego Water Department is integrating its new service and maintenance business processes using a flexible service oriented architecture. Includes figures.