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作废 EN 15221-2:2006
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Facility Management - Part 2: Guidance on how to prepare Facility Management agreements 设施管理 - 第2部分:如何准备设施管理协议的指导
发布日期: 2006-10-25
废止日期: 2018-06-27
本欧洲标准为设备管理工作协议的编制提供指导。 本欧洲标准适用于: 公共和私人欧盟跨境设施管理协议以及国内客户/设施管理服务提供者关系; 全方位的设施服务; 两种类型的设施管理服务提供商(内部和外部); 所有类型的工作环境(如工业,商业,行政,军事,健康等)。 本欧洲标准适用于以下特性为主要特征的服务: 企业对商业服务; 由设施管理服务提供商管理; 重复类型操作大于一年; 以绩效为导向 价格或机制来确定与业绩密切相关的服务价格。 在EN 15221-1中描述了设施管理的范围。 本标准主要针对客户与外部设施管理服务提供商之间的设施管理协议。然而,该标准的很大一部分可以应用于设施管理服务提供商是客户机构内的内部实体并且非常有帮助的情况
This European standard provides guidance on the preparation of agreements for Facility Management work. This European standard is applicable to: Facility Management agreements for both public and private European Union cross-border, as well as domestic, client/Facility Management service provider relationships; full range of facility services; both types of Facility Management service providers (internal and external); all types of working environments (e.g. industrial, commercial, administration, military, health etc.). This European standard is applicable to services that are primarily characterised by the following properties: business to business services; managed by the Facility Management service provider; recurring type operations greater than a one year duration; performance oriented; prices or mechanisms to determine prices for services, which are closely linked to performance. In EN 15221-1 the scope of Facility Management is described. This standard is primarily written for Facility Management agreements between a client and an external Facility Management service provider. However, a large part of this standard can be applied to cases where the Facility management service provider is an internal entity within the client's organisation and be very helpful to set up an approach based on Services Level Agreements (SLA). This standard does not replace any specialized standards related to services within the scope of the Facility Management agreement. Applicable standards should be followed. The standard does not: provide standard forms for Facility Management agreements; determine rights and obligations between the client and the Facility Management service provider; detail employment conditions in regard to Facility Management agreements, although such details are extremely important; give detail concerning the management of environmental issues.
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归口单位: CEN/TC 348
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