Water utilities across the United States have become aware of the need for long-range financial planning to respond to changes in the nation's economy, to evaluate and plan for the impact of the 1986 Safe Drinking Water Act amendments on their operation and capital program, to accommodate changes in national tax legislation that significantly affect investment and bond markets, and to evaluate changing patterns of water use brought about by conservation efforts. This article focuses on the process the Tucson Water Department uses to develop longrange financial plans. The fundamental steps in this process are presented, including establishment of a mechanism for citizen involvement, formulation of policies that guide financial planning efforts, and identification of the components of a financial plan and of the tools utilized in the planning process. The preparation and publication of such plans have built confidence and credibility in Tucson Water among both customers and policy-makers. Includes Tables.