本文件为外包业务流程的IT支持服务业务流程外包（ITES-BPO）服务提供商提供风险管理实践指南。它为ITES-BPO服务的风险管理框架的规划、建立、实施、运营、监控、审查、维护和改进提供指导。购买本文件时可获得的所有当前修订均包含在购买本文件中。

This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services.All current amendments available at time of purchase are included with the purchase of this document.