System Integration for Effective Customer Service and Performance Improvements: The Greater Cincinnati Water Works Experience
有效客户服务和性能改进的系统集成:大辛辛那提水厂体验
This slide presentation gives utility profile information on the Greater Cincinnati Water Works (GCWW) and an overview of how it is organized. It then outlines a Five Year Strategic Computerization Plan that GCWW implemented with the objectives of: redesigning business processes to eliminate redundancy; improving concurrency and data sharing capabilities; and, enabling change through information technology.