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Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 3: Measurement framework (MF) and organization maturity model (OMM) 信息技术.IT支持的服务业务流程外包(ITES-BPO)生命周期过程.第3部分:测量框架(MF)和组织成熟度模型(OMM)
发布日期: 2024-06-11
本文档指定了度量框架(MF)和组织成熟度模型(OMM)。它概述了组织如何使用ISO/IEC 30105-1中的过程参考模型(PRM)和ISO/IEC 30105-2中的过程评估模型(PAM)来衡量其能力和成熟度水平。它符合ISO/IEC 33003和ISO/IEC 33004的要求,并通过提供一个衡量和得出能力和组织成熟度级别的框架来支持绩效评估。 本文件旨在与ISO/IEC 30105系列的其他部分以及ISO/IEC 33002提供的用于评估过程的评估方法同时使用。
This document specifies a measurement framework (MF) and an organization maturity model (OMM). It provides the overview of how an organization can use the process reference model (PRM) in ISO/IEC 30105-1 and the process assessment model (PAM) in ISO/IEC 30105-2 to measure their capability and maturity levels. It conforms to the requirements of ISO/IEC 33003 and ISO/IEC 33004 and supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.
This document is intended to be used in concurrence with the other parts of the ISO/IEC 30105 series and the assessment approach provided by ISO/IEC 33002 for assessing processes.
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归口单位: ISO/IEC JTC 1/SC 40
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