印第安纳波利斯水务公司开发了计算机软件，以提高其客户服务运营的生产率。该软件测量、路线、时间表，并绘制客户现场服务活动图。该软件使用客户位置、一天中的时间、服务类型和时间元素来开发路线，使服务人员的驾驶距离最小化。该软件还通过测量生产率和工作质量来评估员工的工作表现。它为经理和主管生成每日、每周和每月的汇总统计数据。在这个项目下，工人的生产率提高了100%，总里程下降了40%。包括9个参考文献，表1。

The Indianapolis Water Company developed computer software to improve the productivity of its customer service operations. The software measures, routes, schedules, and maps customer field service activities. The software uses customer location, time of day, type of service, and time elements to develop routes that minimize driving distances for service workers. The software also evaluates a worker's job performance by measuring productivity and work quality. It generates daily, weekly, and monthly summary statistics for managers and supervisors. Under this program, worker productivity increased 100 percent and overall mileage dropped 40 percent. Includes 9 references, table.