本文档提供了一个遵循评估框架的成熟度评估示例 ITES-BPO过程能力水平和组织成熟度水平的测量 服务提供商。 本文件: -使用过程性能和过程能力的指标集；-有助于收集客观证据，使评估员能够确定流程评级；-有助于评估过程能力水平的结果；-作为流程的度量框架，并提供组织成熟度模型 对于提供服务的ITES-BPO组织；-适用于ISO/IEC 30105系列的所有用户，包括但不限于内部评估员， 外部评估员- BPO服务提供商和ITES-BPO服务客户通过提供一个衡量和获取能力的框架来支持绩效评估 以及组织成熟度水平。交叉引用:ISO/IEC 30105-4:2016ISO/IEC 29169:2016ISO/IEC 30105-3:2016ISO/IEC 33001:2015ISO/IEC 30105-1:2016ISO/IEC 30105-2:2016ISO/IEC 33002:2015购买本文件时提供的所有现行修订均包含在购买本文件中。

This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization's maturity level for an ITES-BPO service provider. This document: — uses the set of indicators for process performance and process capability;— helps to collect the objective evidence that enables an assessor to determine the process ratings;— helps to assess the result of the process capability level;— serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;— is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;— supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.Cross References:ISO/IEC 30105-4:2016ISO/IEC 29169:2016ISO/IEC 30105-3:2016ISO/IEC 33001:2015ISO/IEC 30105-1:2016ISO/IEC 30105-2:2016ISO/IEC 33002:2015All current amendments available at time of purchase are included with the purchase of this document.