AM/FM-GIS技术通常是整合现有系统的催化剂，因为AM/FM-GIS中使用的信息跨越了许多部门和部门边界。AM/FM-GIS技术还强调需要规划新系统与现有系统的集成。这些系统现在越来越多地与其他信息和控制系统集成，如计算机辅助调度、应急车辆路线、工程设计、记录库存、计费、监控和数据采集（SCADA）、基础设施管理和客户服务。本文概述了AM/FM-GIS、与该技术相关的集成目标，以及集成AM/FM-GIS、客户服务和SCADA系统的潜在好处。

AM/FM-GIS technology often acts as a catalyst for integrating existing systems because information used in AM/FM-GIS crosses many departmental and divisional boundaries. AM/FM-GIS technology also highlights the need to plan for integration of new systems with existing systems. These systems are now increasingly being integrated with other information and control systems such as computer-aided dispatch, emergency vehicle routing, engineering design, record inventory, billing, supervisory control and data acquisition (SCADA), infrastructure management and customer service. This paper presents an overview of AM/FM-GIS, the integration objectives associated with this technology, and the potential benefits of integrating AM/FM-GIS, customer service and SCADA systems.