本文件提供了有关危机管理的指导，以帮助组织规划、建立、维护、审查和持续改进战略危机管理能力。本指南可帮助任何组织识别和管理危机。考虑的因素包括: —？背景、核心概念、原则和挑战（见第4条）； —？发展组织的危机管理能力（见第5条）； —？危机领导（见第6条）； —？危机团队在行动中面临的决策挑战和复杂性（见第7条）； —？危机沟通（见第8条）； —？培训、验证和从危机中学习（见第9条）。 它适用于在任何组织中负责提供危机管理能力的高级管理人员。它也可供在最高管理层指导下运营的人员使用。 本文件承认与各个学科的关系和相互依赖性，但与这些主题不同。

This document provides guidance on crisis management to help organizations plan, establish, maintain, review and continually improve a strategic crisis management capability. This guidance can help any organization to identify and manage a crisis. Elements for consideration include: —？context, core concepts, principles and challenges (see Clause？4); —？developing an organization’s crisis management capability (see Clause？5); —？crisis leadership (see Clause？6); —？the decision-making challenges and complexities facing a crisis team in action (see Clause？7); —？crisis communication (see Clause？8); —？training, validation and learning from crises (see Clause？9). It is applicable to top management with strategic responsibilities for the delivery of a crisis management capability in any organization. It can also be used by those who operate under the direction of top management. This document acknowledges the relationship and interdependencies with various disciplines but is distinct from these topics.