1.1本惯例规定了公共、私营和非营利组织中的指定人员的标准方法，这些组织向公众提供娱乐、文化、教育和相关服务，以在紧急情况下提供援助的支持角色，并根据需要向执行任务的响应者的当地家庭做出响应。 1.2 “ 响应者， ” 关于家庭支持服务，可以是来自各种响应者学科（例如，执法、消防、紧急医疗服务、公共卫生）的第一响应者或辅助人员，并且可以是有偿或自愿的。 1.3本规程描述了指定人员在紧急情况下在服务条件下向指定的响应者家庭成员提供家庭护理相关服务所需的角色、责任和行动。 1.4本规程概述了在紧急情况下与响应者及其指定家庭成员相互联系的方法和系统，以缓解响应者的压力 ’ 紧急任务期间对家人的担忧和恐惧。 1.5本惯例不取代任何当前或未来可能随后提出的联邦、州、部落或地方政府官方政策、法律和协议。 1.6本规程确定了在紧急情况下可被指派协助指定响应者家属的其他外围专业人员。 1.7 本标准并非旨在解决与其使用相关的所有安全问题（如有）。本标准的用户有责任在使用前制定适当的安全和健康实践，并确定监管限制的适用性。 ====意义和用途====== 这一做法适用于在其管辖范围内或管辖范围外负责并应对所有类型紧急情况的响应者。 根据其位置，可区分两种类型的事件。如果响应者 ’ s的家庭没有风险，目标是为家庭提供支持，以应对响应者提出的问题 ’ s缺席。例如，如果响应者响应本地管辖范围外的事件或响应本地管辖范围内的扩展事件，则会出现这种情况。目标是确保响应者 ’ s的家庭不会因为响应者而遭受过度的困难 ’ s服务。如果紧急情况属于响应者 ’ s的家人可能面临风险，那么目标是确保响应者 ’ s的家庭不会因响应者而获得超出公众风险的风险 ’ s履行职责。 当地管辖区的指挥官最有可能选择放弃对当地管理的事件（如常规火灾、警察行动或其他此类常规事件）实施该做法，因为它旨在应对公众和响应者家庭可能面临风险的大规模紧急情况。 必须注意确保响应者 ’ s的家人在当地紧急情况下没有得到，也没有被视为得到优惠待遇。 本指南中的任何内容均不妨碍AHJ扩大其自身使用的服务或增加对人员的要求。鼓励各监管当局根据需要添加本基本指南，以满足当地需求。 人们认识到，单一规模的方法并不适合所有人。需要根据实体的风险、漏洞和能力制定应急管理规划。 考虑到这些因素，应采取分层方法，允许实体根据其需求和约束条件开发家庭支持服务，同时在必要时提供增长指南。 在认识到替代或备用设施的重要性时，应使用本指南帮助实体开发自我维持的冗余资源。本指南基于当前最佳商业实践。 这一做法基于与制定应急指南有关的现有资源和经验。该经验库被转化为一种实践，以帮助响应机构实现为事件响应的紧急阶段建立操作指南的目标。 该实践旨在提高应对事件的人员、机构或部门的能力、知识和理解。 该实践应作为应急行动计划和多机构协调系统（MACS）指南的参考，以协助政策制定和制定符合事件指挥系统（ICS）目标和需求的战略目标。对于涉及多个机构、多个受害者以及对环境和基础设施造成破坏的事件，预计应急行动中心（EOC）和MAC将至少在地方一级运行。 EOC和MAC的代表必须意识到并理解支持服务机构（SSA）的作用，以确保响应者的安全和心理健康。 本实践描述了SSA在考虑护理标准方面的责任，以了解为响应者家庭提供足够支持所需的程序基础和护理类型。 本实践描述了支持过程所需的程序，以确定对适当级别的护理和支持服务的需求。 所有这些支持服务都可能涉及某种形式的物理安全，使其处于可接受的风险水平内。 本实践提供了对响应者注意力的最低要求 ’ 在紧急情况下，美国的受抚养人或家庭，或两者都应得到照顾，以确保他们得到与普通公众同等水平的照顾。 该实践描述了非应急响应重点市政/政府部门和志愿者组织作为SSA（即响应者支持小组）的作用。

1.1 This practice sets forth a standard approach for designated personnel in public, private and not-for-profit organizations that provide recreational, cultural, educational and related services to the public to respond in a support role providing assistance, and as needed to the local family of a responder on assignment in an emergency situation. 1.2 The “ responder, ” with regard to family support services, may be a first-responder from a variety of responder disciplines (for example, law enforcement, fire service, emergency medical services, public health) or supplementary personnel and may be paid or volunteer. 1.3 This practice describes the roles, responsibility, and actions necessary for designated personnel to provide family care-related services to assigned responder family members under conditions of service during an emergency. 1.4 This practice outlines the approach and system for interrelating with responders and their designated family members in times of emergencies to alleviate responders ’ concerns and fears for their family during an emergency assignment. 1.5 This practice does not supersede any current or future official Federal, State, Tribal, or local government policies, laws and protocols that might subsequently be advanced. 1.6 This practice identifies other peripheral professional personnel that could be assigned to assist the designated responder family members during an emergency. 1.7 This standard does not purport to address all of the safety concerns, if any, associated with its use. It is the responsibility of the user of this standard to establish appropriate safety and health practices and determine the applicability of regulatory limitations prior to use. ====== Significance And Use ====== This practice applies to responders who are charged with and respond to all types of emergencies whether within or outside of their jurisdiction. Two types of incidents are distinguished, depending on their location. If the responder ’ s family is not at risk, the goal is to provide support to the family in coping with issues arising from the responder ’ s absence. This would be the case, for example, if the responder responds to incidents outside the local jurisdiction or responds to an extended incident within the local jurisdiction. The goal is to ensure that the responder ’ s family does not suffer undue hardship because of the responder ’ s service. If the emergency is of a type that the responder ’ s family may be at risk, then the goal is to ensure that the responder ’ s family does not acquire risk beyond that of the general public due to the responder ’ s performance of duty. The commander of a local jurisdiction would most likely choose to waive the implementation of this practice for locally managed incidents, such as routine fires, police actions or other such routine incidents, because it is intended for larger-scale emergencies where the general public and responder families may be at risk. Care must be taken to ensure that the responder ’ s family does not receive, and is not perceived as receiving, preferential treatment during a local emergency. Nothing in this guide precludes an AHJ from expanding services for its own use or increasing requirements for personnel. Each AHJ is encouraged to add to this basic guide as needed to meet local needs. It is recognized that a one-size approach will not fit all. Emergency management planning needs to be developed based on the risks, vulnerabilities, and capabilities of the entity. With these considerations in mind, a tiered approach should be taken that allows an entity to develop a Family Support Service based on its needs and constraints, while providing guidelines for growth as necessary. In recognizing the importance of alternative or backup facilities, this guide should be used to aid entities in developing self-sustained redundant resources. This guide is based upon current best-business practices. This practice is based on existing resources and experience related to the development of emergency response guidelines. This experience base is translated into a practice to help facilitate response agencies toward the goal of building operational guidelines for the emergency phase of incident response. The practice is intended to enhance the ability, knowledge and understanding of personnel, agencies, or departments that respond to an incident. This practice should be incorporated as a reference in emergency operation plans and multi-agency coordination systems (MACS) guidance to assist in policy formulation and development of strategic objectives consistent with the objectives and needs of the incident command system (ICS). For incidents encompassing multiple agencies, multiple victims, and damage to environment and infrastructure, emergency operations centers (EOCs) and MACS are expected to be operating at least at the local level. It is imperative that representatives from the EOCs and MACS be aware of and understand the role of the support service agency (SSA) to ensure responder safety and mental well-being. This practice delineates the responsibility of the SSA in considering the care criteria for understanding the procedural basis and types of care necessary to provide adequate support to responder families. This practice delineates procedures necessary for the support process to identify the need for appropriate levels of care and supporting service. All of these support services may involve some form of physical security to within an acceptable level of risk. This practice provides the minimum requirements for the attention that responder ’ s dependents or families, or both, should receive in an emergency to ensure they receive the same level of care afforded the general public. This practice delineates the role of non-emergency response focused municipal/governmental departments and volunteer organizations in serving as an SSA (that is, support group to responders).