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Water Security Initiative Case Study: Deploying and Operating a Real-Time Consumer Complaint Surveillance System 水安全倡议案例研究:部署和运行实时消费者投诉监控系统
发布日期: 2009-11-01
水安全(WS)倡议污染预警系统检测策略涉及使用 多个监测和监视组件,用于及时检测城市饮用水污染 分配系统。WS设计的一个关键组成部分是消费者投诉监控(CCS), 这加强了对报告水质异常的消费者来电的收集和分析 关注并将趋势与既定基线进行比较,以检测可能的污染事件。 作为WS计划初始试点的一部分,为大辛辛那提开发了CCS系统 水厂(GCWW)基于公用事业公司现有的消费者投诉管理系统。钥匙 CCS设计的要素包括全面的投诉收集、电子数据管理、, 自动数据分析、自动通知、空间分析和高效的调查协议。包括4个参考文献、表格、图表。
The Water Security (WS) initiative contamination warning system detection strategy involves the use of multiple monitoring and surveillance components for timely detection of drinking water contamination in the distribution system. A key component of the WS design is consumer complaint surveillance (CCS), which enhances the collection and analysis of calls by consumers reporting unusual water quality concerns and compares trends against an established baseline to detect possible contamination incidents. As part of the initial pilot of the WS initiative, a CCS system was developed for the Greater Cincinnati Water Works (GCWW) based on the utility's existing consumer complaint management system. Key elements of the CCS design included comprehensive complaint collection, electronic data management, automated data analysis, automated notifications, spatial analysis and efficient investigative protocols. Includes 4 references, table, figures.
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发布单位或类别: 美国-美国给水工程协会
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