本幻灯片演示概述了Park Water Company的客户沟通需求，包括通知影响社区的计划活动，如:单向冲洗（UDF）、清除管道中的沉积物； 维修或新安装导致的服务中断； 视察访问；和 关于计费程序的通知（可能是双重计费）。还寻求额外的“创新”通知，以改进 当前客户通知，例如: 更快地响应客户； 允许普华永道快速远程联系更多客户； 更详细地选择受影响的客户 通过电话通知的计划活动；总的来说，我们想强调当前的“门挂”与 与客户的半直接接触。主要挑战包括:缓慢、笨拙的应急通信过程；劳动密集型且成本高昂的客户服务；而且，几乎没有改变的灵活性 定期维护/ 服务中断窗口。普华永道选择3n批量通知系统 满足其严格要求，包括 能够: 将公共安全警报和维护通知发送至 受影响区域的顾客在几分钟内； 通过任何通讯设备联系居民， 包括家庭电话、手机、寻呼机、电子邮件和 更多和 在任何情况下都要保证消息传递功能 突发事件进一步概述的主题包括:大规模通知如何工作；普华永道实施3n系统；还有地理通知。

This slide presentation outlines customer communication needs at Park Water Company on notification about planned activities that impact the community such as: unidirectional flushing (UDF), clean out sediments from pipes; service interruptions for maintenance or new installation; inspection visits; and, notifications on billing procedures (possible double billing). Additional "innovative" notification was sought to improve the current customer notification such as: quicker response time to customers; allow PWC to remotely contact MORE customers QUICKLY; select, with more detail, the customers being impacted by a planned activity for a notification via telephone; overall, we wanted to accentuate the current "Door Hanger" with semi-direct contact with the customer. Key challenges included: slow, unwieldy emergency communication processes; labor-intensive and costly customer service; and, very little flexibility to change scheduled maintenance/ service interruption windows. PWC chose the 3n mass notification system to meet its stringent requirements which includes the ability to: send public safety alerts and maintenance notices to customers in affected areas in minutes; contact residents on any communication device, including home phones, cell phones, pagers, email, and more; and, guarantee messaging capabilities during any emergency. Further topics outlined include: how mass notification works; PWC implementation of the 3n System; and, Geo-Notification.