介绍作者在应用、维护和维护水源热泵以及整个系统的相关设备方面的经验。特别强调保持客户或租户满意度。国家的经验是基于在1000多万平方英尺（约合3.5万吨）的商业办公空间使用此类系统。关键词:热泵，办公室，美国，水热泵，维护，操作。引用:研讨会，ASHRAE Trans。1994年，第100卷，第一部分

Covers the author's experience with the applications, service and maintenance of water-source heat pumps and the associated devices for a complete system. Places special emphasis on maintaining customer or tenant satisfaction. States the experience is based on use of such systems in over 10 million ft2of commercial office space, totalling approximately 35,000 tons of refrigeration.KEYWORDS: Heat pumps, offices, USA, water heat pumps, maintenance, operations.