BS ISO 21248:2019 defines terms for the quality assessment of national libraries and specifies the following methods for the assessment:performance measurement, andimpact assessment.Cross References:ISO 20252:2006ISO/TR 28118:2009ISO 9707:2008ISO 11799:2015ISO 5127:2017ISO 11620:2014ISO 9000:2005ISO/TR 14873:2013ISO 2789:2013ISO/TR 11219:2012ISO 16439:2014All current amendments available at time of purchase are included with the purchase of this document.