The present document describes the models and methods for end-to-end reliability in NFV environments and software upgrade from a resilience perspective. The scope of the present document covers the following items:Study reliability estimation models for NFV including modelling architecture.Study NFV reliability and availability methods.Develop reliability estimation models for these methods, including dynamic operational aspects such as impact of load and life-cycle operations.Study reliability issues during NFV software upgrade and develop upgrade mechanisms for improving resilience.Develop guidelines to realise the differentiation of resiliency for different services.