本文件提供了通过自上而下的结构化方法实现财务和经济效益的指南。结构化方法使用ISO 9000系列管理体系标准中描述的质量管理原则和质量管理体系来: a） 监控和管理关键绩效指标的趋势；b） 根据观察到的指标采取改进措施。 本文件专门针对组织的最高管理层。购买本文件时可获得的所有当前修订均包含在购买本文件中。

This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to: a) monitor and manage trends in key performance metrics;b) take improvement action based on the observed metrics. This document is directed specifically to the top management of an organization.All current amendments available at time of purchase are included with the purchase of this document.