本文件规定了在系统和软件产品的整个生命周期内有效开发和管理信息内容的要求；为系统和软件用户提供信息；用于管理IT服务。本标准独立于用于内容管理的工具、协议和系统。它不涉及软件资产的配置管理。使用本标准管理的内容包括用户信息，如主题集、手册、指南、嵌入式用户辅助、风格指南、视频和其他媒体，以及支持有效使用系统或软件产品的其他内容； 产品生命周期信息，如设计文档、用例、人物角色、项目管理计划、功能请求、模型、脚本、测试计划、测试脚本、缺陷报告；服务管理项目，如服务级别协议、记录、政策、程序和其他文件。本标准的目的是定义内容管理流程和组件内容管理系统的要求，通过该系统收集、管理和发布内容，包括电子数据库支持的系统的要求。 这样的数据库可以支持文档、主题和内容单元，这些单元可以组合起来生成完整的文档，用于打印、电子输出或通过电子媒体发布的内容集合。该数据库被定义为组件内容管理系统（CCMS），与文档管理系统不同。组件内容管理的目标是一次性创建内容对象，并通过多种输出格式的链接机制使用它们，包括但不限于文档。

This document states requirements for efficient development and management of information content produced throughout the life cycle of a system and software product; for the provision of information for users of systems and software; for the management of IT services. This standard is independent of the tools, protocols, and systems used for content management. It does not address configuration management of software assets. The content to be managed with this standard includes information for users such as topic collections, manuals, guides, embedded user assistance, style guides, videos and other media, and other content that supports the effective use of a system or software product; product life cycle information such as design documents, use cases, personas, project management plans, feature requests, models, scripts, testing plans, test scripts, defect reports; service management items such as service-level agreements, records, policies, procedures, and other documents. The purpose of this standard is to define a process for content management and the requirements of a component content management system through which content is gathered, managed, and published, including the requirements of a system that is supported by an electronic database. Such a database can support documents or topics and content units that may be assembled to produce complete documents for print, electronic output, or content collections published through electronic media. This database is defined as a Component Content Management System (CCMS), which differs from a document management system. The objective of component content management is to create content objects once and use them through linking mechanisms in multiple output formats, including but not limited to documents.