Kitchener Utilities Management Group的主要业务流程重组目标是降低运营成本和改善客户服务。工作流程应侧重于成本跟踪和基础设施性能评估。考虑到工程和运营业务流程之间的密切关系，以及支持这些流程所需的大量共享空间和纹理信息，决定转向多用户信息技术，为Kitchener Utilities组织提供一个集成、无缝的工作环境。 它必须能够处理与活动相关的业务流程（客户投诉管理、工单管理）以及与结构相关的业务流程（主刹车分析、液压性能分析）。开发新业务流程并实施信息技术以支持这些流程的项目被命名为综合基础设施管理系统（IIMS）。本文简要概述了设计和实施IIMS所依据的操作和工程要求。

The Kitchener Utilities Management Group's primary business process re-engineering objectives were to reduce costs of operation and improve customer service. Work processes should be focused on cost tracking and infrastructure performance assessment. Given the close interrelationships between the engineering and operational business processes and the large volumes of shared spatial and textural information that is required to support them, the decision was made to move towards a multi-user information technology that would support an integrated, seamless working environment for the Kitchener Utilities organization. It had to have the ability to address both activity related business processes (Customer Complaint Management, Work Order Management) as well as structure related business processes (mainbreak analysis, hydraulic performance analysis). The project to develop the new business processes and to implement an information technology to support these processes was named the Integrated Infrastructure Management System (IIMS). This paper presents a brief summary of the operational and engineering requirements upon which the IIMS was designed and implemented.