这本书带你通过简单的框架，包括章节涵盖规划，实施和运营；绩效评估；改善和管理评论，提供实际的例子和建议，这使得这本书非常容易使用。交叉引用:99

The book takes you through the simple framework and includes chapters covering planning, implementation and operation; performance assessment; improvement; and management reviews, giving practical examples and advice throughout, which makes the book very user-friendly.Cross References:PAS 99