Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes-Measurement framework (MF) and organization maturity model (OMM)
信息技术 IT支持的服务业务流程外包(ITES-BPO)生命周期流程
ISO/IEC 30105 specifies the lifecycle process requirements performed by the IT enabled business
process outsourcing service provider for the outsourced business processes. It defines the processes to
plan, establish, implement, operate, monitor, review, maintain and improve its services.Cross References:ISO/IEC 30105-2:2016ISO/IEC 33003ISO/IEC 33002ISO/IEC 33020:2015ISO/IEC 33004:2015ISO/IEC 30105-1ISO 37500ISO/IEC 30105-4ISO/IEC 33063ISO/IEC 33001ISO 9000:2015Incorporates the following:Amendment, April 2020