1994年，俄亥俄州美国水务公司和Bricker&Eckler开展了一项计划，旨在根据俄亥俄州美国人的判断，持续提高法律服务质量。从该公司的角度来看，到目前为止，改进的沟通、更快速的响应时间以及对彼此日常运营的更密切了解已经取得了优势。从律师的角度来看，除了他们对公司的优先事项和活动有了更多的了解外，他们的理解以及与公司更好的关系意味着公司可能会更愿意继续向他们提供法律工作。 这两个组织仅从全面质量管理原则的启动中看到了改进，并且在参与该项目时没有遇到任何缺点。

In 1994, the Ohio-American Water Company and Bricker & Eckler undertook a program geared toward a continuous improvement in the quality of legal services as judged by Ohio-American. From the company's point-of-view, improved communications, more rapid response time, and closer awareness of each other's daily operations have been advantages achieved to date. From the attorneys' view, in addition to their having learned more about the company's priorities and activities, their understanding and better relationship with the company means that the company is likely to feel more comfortable in continuing to take its legal work to them. The two organizations have seen only improvements from the initiation of Total Quality Management principles and have encountered no disadvantages from engaging in this project.