像许多政府机构和私营企业一样，安克雷奇水资源公司 废水公用事业公司（AWWU）面临着以较少资源和最低成本运营的需求 同时满足公众对更好服务的需求。此外，AWWU必须做出回应 满足安全饮用水和废水排放要求的联邦授权， 满足员工安全标准，维护老化的基础设施。 AWWU已经认识到，技术是支持这些目标的关键资源 并相信，一个健全的、广泛应用的信息技术（IT）战略将提供 实现这些业务目标所需的杠杆作用。本案例研究将提供一个实用工具 关于AWWU IT规划发展的观点。公用事业公司将分享他们的 展望、经验教训和下一步。 讨论了以下主题: 公用事业背景信息； 公用事业公司启动IT规划项目的原因和时间，以及他们的目标； 公用事业公司如何演变为其当前的IT规划方法； 当前使用的IT规划方法； 规划过程中最成功的要素；和 吸取的教训。

Like many governmental agencies and private businesses, Anchorage Water and Wastewater Utility (AWWU) faces the need to operate with fewer resources and at the same time meet the public demand for better service. In addition, AWWU must respond to federal mandates to meet safe drinking water and wastewater discharge requirements, meet employee safety standards, and maintain an aging infrastructure. AWWU has recognized that technology is a key resource in supporting these objectives and believes that a sound, utility-wide information technology (IT) strategy will provide the leverage needed to meet these business goals. This case study will provide a utility perspective about how IT planning has evolved at AWWU. The utility will share their perspectives, lessons learned, and next steps. The following topics are addressed: utility background information; why and when the utility started an IT planning program, and their goals; how the utility evolved to their current IT planning methodology; the current IT planning methodology in use; the most successful elements of that planning process; and, lessons learned.