In the late 1980s, the Manchester Water Works (New Hampshire) realized that the vast amounts of information that it maintains was becoming increasingly difficult to manage. This paper discusses the steps MWW took to implement a computerized mapping and management system. The paper also takes a close look at MWW's new system. Existing distribution system records are described. Management goals are identified. The bulk of the paper describes the specific capabilities of the selected software and hardware and the ways they will be used by MMW to meet its established goals. Interactive modules include facilities management, work management, and graphics management. Work management is further broken down to encompass areas of requests/complaints, preventive maintenance, corrective maintenance and work orders, logging work orders, and work order history analysis. The cost of implementation is anywhere from $45,000 if the water utility performs much of the work itself, or $450,000 to hire a consultant to do the work.