ISO/IEC TS 33073:2017: -定义符合ISO/IEC 33004要求的集成PRM和PAM，并通过提供指标来指导ISO/IEC 33020中定义的过程目的和结果以及过程属性的解释，支持评估的执行； -举例说明评估指标的定义、选择和使用。 PAM包括一组过程性能和过程能力的指标。这些指标被用作收集客观证据的基础，使评估员能够进行评级。ISO/IEC TS 33073:2017中包含的一组指标并非包罗万象，也并非完全适用。 ISO/IEC TS 33073:2017中的PAM针对希望选择模型和相关记录过程方法进行评估（用于能力确定或过程改进）的评估发起人和合格评估员。此外，通过提供良好服务管理实践的示例，它可以帮助评估模型的开发人员构建他们自己的模型。它可用于: a)服务提供商评估和改进质量管理体系(QMS)； b)服务提供商展示其设计、开发、过渡和交付满足质量管理要求的服务的能力。 任何符合ISO/IEC 33004中有关过程评估模型规定要求的PAM均可用于评估。可能需要不同的模型和方法来满足不同的业务需求。ISO/IEC TS 33073:2017中的评估模型作为满足ISO/IEC 33004中表达的所有要求的评估模型提供。 注意PAM的版权发布:ISO/IEC TS 33073:2017的用户可以自由复制评估模型中包含的详细描述，作为任何工具或其他材料的一部分，以支持过程评估的执行，以便其可用于其预期目的。

ISO/IEC TS 33073:2017: - defines an integrated PRM and PAM that meets the requirements of ISO/IEC 33004 and that supports the performance of an assessment by providing indicators for guidance on the interpretation of the process purposes and outcomes and the process attributes as defined in ISO/IEC 33020; - provides guidance, by example, on the definition, selection and use of assessment indicators. A PAM comprises a set of indicators of process performance and process capability. The indicators are used as a basis for collecting the objective evidence that enables an assessor to assign ratings. The set of indicators included in ISO/IEC TS 33073:2017 is not intended to be an all-inclusive set nor is it intended to be applicable in its entirety. The PAM in ISO/IEC TS 33073:2017 is directed at assessment sponsors and competent assessors who wish to select a model and associated documented process method for assessment (for either capability determination or process improvement). Additionally, it can be of use to developers of assessment models in the construction of their own model, by providing examples of good service management practices. It can be used by: a) service providers to assess and improve a Quality Management System (QMS); b) service providers to demonstrate their capability for the design, development, transition and delivery of services that fulfil Quality Management requirements. Any PAM meeting the requirements defined in ISO/IEC 33004 concerning models for process assessment may be used for assessment. Different models and methods can be needed to address differing business needs. The assessment model in ISO/IEC TS 33073:2017 is provided as an assessment model meeting all the requirements expressed in ISO/IEC 33004. NOTE Copyright release for the PAM: Users of ISO/IEC TS 33073:2017 can freely reproduce the detailed descriptions contained in the assessment model as part of any tool or other material to support the performance of process assessments, so that it can be used for its intended purpose.