介绍性文本1.引用和开始2.解释3.建立总线用户投诉论坛4.程序概述5.提出投诉6.收到投诉通知后的行动7.进一步的陈述8.确定投诉9.对法庭裁决的上诉10.赔偿11.其他权力论坛报12.文件发送13.任期14.向苏格兰部长提交报告15.向苏格兰议会提交报告16.向交通委员会提交报告签名说明

Introductory Text1.Citation and commencement2.Interpretation3.Establishment of the Bus User Complaints Tribunal4.Procedure-general5.Making a complaint6.Action upon receipt of notice of complaint7.Further representations8.Determining the complaint9.Appeal from Tribunal’s determination10.Compensation11.Miscellaneous powers of the Tribunal12.Sending of documents13.Tenure of office14.Reports to the Scottish Ministers15.Laying reports before the Scottish Parliament16.Reports to the Traffic CommissionerSignatureExplanatory Note