IEC 61968-8:2015（E）规定了一组消息类型的信息内容，可用于支持与客户支持相关的许多业务功能。消息类型的典型用途包括服务请求、客户协议和故障管理。目的是定义客户支持（CS）集成标准，其中包括客户服务、故障管理和与IEC 61968范围内的其他系统和业务功能集成的销售点相关组件。本标准的范围是客户支持系统与公用事业企业内其他系统之间的信息交换。

IEC 61968-8:2015(E) specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.