BS ISO/IEC 30105-2:2016规定了IT支持企业执行的生命周期流程要求 外包业务流程的流程外包服务提供商。它定义了 计划、建立、实施、运营、监控、审查、维护和改进其服务。本文件:涵盖外包的IT业务流程；不包括IT服务，但包括类似的、相关的完整性流程；适用于服务提供商，而非客户；适用于ITES-BPO的所有生命周期过程；作为提供ITES-BPO服务的组织的过程评估模型:符合ISO/IEC 33004的要求；为绩效评估提供支持，为绩效评估提供指标 ISO/IEC 24774中定义的过程目的和结果，以及过程属性，如 定义见ISO/IEC 33020。 流程评估模型由一组流程绩效和流程绩效指标组成 能力。这些指标被用作收集客观证据的基础，从而使 评估员确定评级。本文件中包含的一组指标无意 一个包罗万象的集合，也不打算全部适用。超集和子集 应选择与评估的背景和范围相适应的。本文件中的过程评估模型针对评估发起人和主管人员 希望为ITESBPO选择模型和相关文件化评估流程的评估员 生命周期流程，用于风险确定或流程改进。交叉引用:ISO/IEC 33004:2015ISO/IEC 30105-3ISO/IEC 20000-1ISO/IEC/TR 20000-4ISO/IEC/TR 20000-10ISO/IEC 30105-1ISO/IEC 30105-4ISO/IEC 33001ISO/IEC 33002ISO/IEC 33020ISO/IEC/TS 15504- 8ISO/IEC/IEEE 15289购买本文件时提供的所有现行修订版均包含在购买本文件中。

BS ISO/IEC 30105-2:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:covers IT enabled business processes that are outsourced;is not intended to cover IT services but includes similar, relevant process for completeness;is applicable to the service provider, not to the customer;is applicable to all lifecycle processes of ITES-BPO;serves as a process assessment model for organizations providing ITES-BPO services that:conforms to the requirements of ISO/IEC 33004;supports the performance assessment by providing indicators for the interpretation of the process purposes and outcomes, as defined in ISO/IEC 24774, and the process attributes, as defined in ISO/IEC 33020.A process assessment model consists of a set of indicators for process performance and process capability. The indicators are used as a basis for collecting the objective evidence that enables an assessor to determine ratings. The set of indicators included in this document is not intended to be an all-inclusive set nor is it intended to be applicable in its entirety. Supersets and subsets that are appropriate to the context and scope of the assessment should be selected.The process assessment model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented assessment process, for the ITESBPO lifecycle processes, for risk determination or process improvement.Cross References:ISO/IEC 33004:2015ISO/IEC 30105-3ISO/IEC 20000-1ISO/IEC/TR 20000-4ISO/IEC/TR 20000-10ISO/IEC 30105-1ISO/IEC 30105-4ISO/IEC 33001ISO/IEC 33002ISO/IEC 33020ISO/IEC/TS 15504-8ISO/IEC/IEEE 15289All current amendments available at time of purchase are included with the purchase of this document.