本书面向英格兰和威尔士安老院的业主、经理和高级职员，他们希望随时为其居民提供最好的服务。它解释了ISO 9001质量管理标准如何提供一个模板，使事情变得正确，并不断努力使事情变得更好。这本书对负责照料养老院老年人的地方当局来说也是无价的。交叉引用:ISO 9001

This book is for owners, managers and senior staff of residential care homes in England and Wales who aspire to provide the best possible service to their residents at all times. It explains how the ISO 9001 quality management standard can provide a template for getting things right and continually striving to make them even better. The book will also be invaluable for local authorities with responsibilities for the care of elderly people in care homes.Cross References:ISO 9001