水供应商在遵守法规时面临困难的决策 监管标准不能满足公众的需求 对改善水质的需求。这项研究 检查了社区对系统升级的响应 关于对水质的看法，使用 家庭水处理和购买瓶装水 水还调查了经济影响， 包括累积的综合社区福利 改善治疗。 通过对590名居民的调查获得了相关信息 1997-98年在俄亥俄州的保龄球场 系统进行了实质性升级，714 2004年升级后的居民 好几年了。结果显示，社区 回应包括有意义地提高满意度 城市水质和整个社区 饮用水成本没有增加。 增加的市政费用被减少的费用所抵消 依赖更昂贵的替代能源 饮用水。提供的数据和结论 应该帮助其他公用事业公司权衡成本和收益 升级他们的系统。包括25个参考文献、表格和图表。

Water providers face difficult decisions when compliance with regulatory standards does not satisfy public demands for improved water quality. This study examined a community's response to a system upgrade with respect to perceptions of water quality, use of household water treatment, and purchase of bottled water. Economic implications were also investigated, including the comprehensive community benefits accruing to improved treatment. Information was obtained by surveying 590 residents in Bowling Green, Ohio, in 1997-98 before a substantial system upgrade was implemented, and 714 residents in 2004 after the upgrade had been in place for several years. Results showed that the community response included meaningful increased satisfaction with municipal water quality and that overall community costs for drinking water were not increased. Increased municipal costs were offset by reduced reliance on more expensive alternative supplies of drinking water. The data and conclusions presented should help other utilities weighing the costs and benefits of upgrades to their systems. Includes 25 references, tables, figure.