耶路撒冷水务事业（JWU）是一家自主的非营利公用事业公司 在600平方公里的服务区内为约23万人提供供水服务。 JWU位于约旦河西岸中部，包括拉马拉和阿尔卑斯山- Bireh双子城以及大约100个村庄和4个难民营。 由于整个地区政局不稳定，JWU不得不起草一份 危机管理计划（CMP）为各种特殊情况做好准备， 这将对JWU及其提供水服务的能力构成威胁。 JWU确定了所有可能的情况（政治、自然、卫生和行政） 这可能会导致一场危机。因此，一个涵盖所有风险的危机管理计划 这些方面是起草的。 西岸，包括拉马拉Al-Bireh城市，遭到以色列的袭击 2002年3月29日至4月23日之间的入侵。这支军队 入侵摧毁了部分管网和主泵站。一些JWU 急救人员遭到枪击并被拘留。 这篇危机管理论文讨论了实际的危险、风险和风险 JWU在入侵期间面临的破坏，并将这些情况与 危机管理计划。本文还重点介绍了JWU学到的经验教训 根据这一经验，对计划进行必要的修改，以及JWU和其他 类似条件下的公用事业公司可以应对这些问题。包括3个参考文献。

Jerusalem Water Undertaking (JWU) is an autonomous, nonprofit utility, which provides water services for about 230,000 people within a service area of 600km^2. JWU is located in the central part of the West Bank, which includes Ramallah and Al- Bireh twin cities as well as about 100 villages and 4 refugee camps. Due to the unstable political situation of the whole area, JWU was obliged to draft a Crisis Management Plan (CMP) to prepare itself for various exceptional conditions, which would constitute a threat to JWU and its ability to provide water services. JWU identified all possible scenarios (political, natural, hygienic and administrative) that could lead to a crisis. Consequently, a crisis management plan that covers all these aspects was drafted. The West Bank, including Ramallah-Al-Bireh cities, was subjected to an Israeli incursion between the 29th of March and the 23rd of April 2002. This military incursion destroyed part of the network and the main pumping station. Some JWU emergency crews were shot at and detained. This crisis management paper discusses the actual dangers, risks and destruction that JWU faced during the incursion and compares these conditions to the Crisis Management Plan. The paper also focuses on the lessons JWU learned from this experience, the necessary amendments to the plan and how JWU and other utilities in similar conditions can cope with them. Includes 3 references.