本文记录了菲尼克斯市在向多户用户提供良好用水信息、现场审计和大量节水建议方面的尝试、失败和成功。它探讨了公寓房屋非国有时遇到的问题；当当地经理的权限和愿景仅限于保持租赁单元和场地绿化时；景观维护承包商的绩效标准不包括用水责任时；而且，如果租户不直接支付自己的用水费用，并且觉得无力处理浪费问题，或者觉得自己受到了外流的伤害- 控制系统的设计。它还研究了菲尼克斯试图让各方参与审计过程的方法，以及员工向业主和管理人员提出的关于履约合同的建议——将用水和成本纳入与景观设计师的合同。此外，还讨论了将个人用水与个人租户成本联系起来所做的努力。本书介绍了一些成功案例，其中城市建议的实施导致了高达75%的水资源节约，管理人员负责实施保护工作，景观维护合同规定分享节约的水资源成本，以及对过度用水的经济处罚。 包括表格、数字。

This paper documents the attempts, the failures, and the successes of the City of Phoenix in providing multifamily customers with good water use information, on-site audits, and recommendations for significant water savings. It explores the problems encountered when apartment houses have out of state ownership; when the local manager's scope of authority and vision is limited to keeping the units rented and the grounds green; when landscape maintenance contractor's performance criteria does not include responsibility for water use; and, when tenants who don't pay directly for their own water use and feel powerless to do anything about waste or feel victimized by an out-of-control system. It also looks at methods Phoenix has tried to involve all parties in the auditing process, recommendations staff have made to owners and managers on performance contracting -- the inclusion of water use and costs as part of the contract with landscapers. Also, efforts employed to tie individual water use to individual tenant costs are discussed. It looks at success stories where implementation of city recommendations resulted in water savings of up to 75%, where managers are held accountable for implementing conservation efforts, where landscape maintenance contracts stipulate sharing savings in water cost, and financial penalties for overwatering. Includes tables, figures.