欧洲项目USINACTS、TC HF工作和其他方面的后续工作:审查以人为中心的设计方法（ISO 13407）的现行标准，并将其作为电信系统、终端和服务设计的建议。？回顾可用性评估技术的最新进展，总结自ETR 095发布以来出现的所有新方法，并更新ETR 095中的所有信息。为一系列电信服务的评估提供直接可用的材料:例如，可用于问卷调查的问题，以及经测试在不同试验中有用的问题。 参考文件:ETR 095，ISO 13407。

Following work in European Project USINACTS, TC HF work and others: To review the current standards on human centred design approach (ISO 13407) and propose them as a recommendation for the design of telecommunications systems, terminals and services.?To review the state of the art in usability assessment techniques, summarizing all the new methods appeared since the publication of ETR 095, and update all the information in ETR 095. To provide directly usable material for the evaluation of a range of telecommunications services: for instance, questions which could be used in questionnaires, and which have been tested to be useful in different trials. Reference documents:ETR 095, ISO 13407.