大量饮用水公用事业工人正在工作 离开劳动力，因为他们退休或离开寻找工作 其他地方的机会。不幸的是，公用事业公司 有价值的知识可能不会被记录下来，也不会被记录下来 新员工以书面形式随时学习。 公用事业公司需要一种混合的方法，从结构化 将文档存储库用于在线学习和培训 组织的最佳实践，以便成功 保留有价值的知识。 本文介绍了来自Awwa的信息 留住这项研究基金会的研究项目 有价值的知识。 成功解决 知识保留的需求将得到更好的满足 应对未来的挑战——越来越多 先进的技术，严格的法规， 客户期望更高，基础设施老化， 技术压力、安全问题、经济压力 限制等等。在所有其他举措中， 特殊项目和公用事业面临的日常问题 领导者，一个长期且有时 像知识保留这样的隐性回报是一个关键领域 这是公用事业领导者必须关注的问题。包括7个参考文献、图表。

Large numbers of drinking water utility workers are leaving the workforce, as they retire or leave to seek opportunities elsewhere. Unfortunately, a utility's most valuable knowledge is likely not written down nor is it readily learned by new workers in a written form. Utilities need a blended approach, from structured document repositories to learning and training on the organization's best practices, in order to successfully retain valuable knowledge. The article presents information from an Awwa Research Foundation research project on retaining this valuable knowledge. Utilities that successfully address the need for knowledge retention will be better-equipped to cope with the challenges ahead - increasingly sophisticated technology, stringent regulations, higher customer expectations, aging infrastructure, technology pressures, security concerns, economic constraints, and more. With all of the other initiatives, special projects, and day-to-day issues facing utility leaders, a program with long-term and sometimes hidden payback like knowledge retention is a key area that utility leaders must focus on. Includes 7 references, figures.