本文讨论了婴儿潮一代退休带来的人才流失对知识管理和知识保留的重要性。论文引用了AwwaRF的一个研究项目“帮助饮用水公用事业公司确保有效保留知识的策略”，该项目定义了使公用事业公司能够实施的有效策略、工具和技术 知识保留和重用项目，基于对 公用事业的关键驱动因素、关键成功因素、障碍、成本和效益。论文接着讨论了以下主题:知识管理的重要性； 公里 概念和方法； 公用事业管理 知识需求； 解决知识管理问题的步骤；和 公里 工具和方法。包括7个参考文献、图表。

This paper discusses the importance of knowledge management (KM) and knowledge retention because of the coming brain drain due to the Baby Boomers retiring. The paper cites an AwwaRF research project, "Strategies to Help Drinking Water Utilities Ensure Effective Retention of Knowledge", that defines effective strategies, tools and techniques that will enable utilities to implement knowledge retention and reuse projects, based on an understanding of the key drivers, critical success factors, barriers, costs, and benefits for utilities. The paper goes on to cover topics that include: the importance of KM; KM Concepts and Approaches; Utility Management Knowledge Needs; Steps to Address KM; and, KM Tools and Methods. Includes 7 references, figures.