随着婴儿潮一代的退休 随着年龄的增长，许多公用事业公司开始意识到 他们的劳动力中可以离开的百分比 it知识对有效运营至关重要。A. 成功的知识保留策略侧重于 人员和信息技术解决方案。它是 多方面的，为组织量身定制的。信息技术 允许公用事业机构将知识制度化，因此 减少劳动力变化带来的负面影响 可能对手术有影响。作者提供了实用程序 用一种简单的方法来评估效果 不断变化的劳动力可能会对他们产生影响 识别可能丢失的关键知识，并 实施知识保留框架。包括参考，数字。

As the Baby Boomer generation reaches retirement age, many utilities are beginning to realize that a significant percentage of their workforce could leave, taking with it knowledge critical to effective operations. A successful knowledge retention strategy focuses on both people and information technology solutions. It is multifaceted and customized for the organization. It allows utilities to institutionalize knowledge, thus reducing the negative effect that a changing workforce might have on operations. The author provides utilities with a straightforward approach to assess the effect that a changing workforce might have on them, to identify critical knowledge at risk of being lost, and to implement a knowledge retention framework. Includes reference, figures.